Cancellation & Refund Policy
Your beauty treatment appointment is reserved specifically for you. We therefore ask that you notify us at least 48 hours in advance if you wish to cancel or reschedule your appointment. Failure to do so will inquire a charge.
We take a Non-Refundable £20 booking fee for treatments under an hour long & £40 for any treatments over an hour long in order to secure the appointment.
Late cancellations and ‘no show’ appointments cost us precious time and money, therefore if we receive less than 48 hours notice of cancellation you will lose your initial booking fee and will need to pay another booking fee to secure a new appointment.
If you have paid in full for a course of treatments, and you fail to show up for one of the sessions, this session will be removed from your course and you will have to pay for the next session you have when you book it in.
Booking fees will be redeemable against your treatment cost, unless you do not give 48 hours notice before cancelling or if you do not show up to your appointment.
Please note that we do not offer refunds on any treatment or product purchases. However, if you change your mind about your purchase within 14 days, we are happy to exchange it for another treatment or product or offer you a credit note depending on the circumstances. This policy does not apply to products which have been used or opened. The only exception to this policy is a serious or long term illness, confirmed by a medical certificate.
We take a 50% upfront payment for all courses, this is non-refundable after 14 days. We will divide the rest equally between each of your sessions, therefore if you do not choose to carry on with your course, you will not have to pay for the sessions you do not partake in.
Thank you for your understanding x